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It’s , maybe , and after asking her for the money, you go on your way.
What does Tropicana Orange have to do with anything?
For the better part of a century, customer engagement and support has remained largely unchanged; The channel for this lead generation process has undergone cosmetic changes, from post to phone calls to most recently, BPO’s.
But the underlying inefficient principle has remained; companies forcing themselves into the view of their consumers, crowding their airspace and inbox.
And this is just the company’s point of view, because customers simply hate phone calls.
Most software engineers are convinced FAQ’s are some of the most hated customer support tools.
Which makes sense because would you rather chat on your phone or scroll down on a 40 question FAQ page?
Think about it, when was the last time someone sold you something over a phone call?
Webpages and FAQ’s would seem to be a modern solution, but those often do more harm than good.
If this is your first post, I recommend reading the first three before getting into this one.